This post contains the current policies and procedures for moderating and managing the site. Since roles and permissions vary from person-to-person, not everything in this document will apply to everyone. If you have any questions or concerns, please bring them up in IRC or contact a site administrator.
Welcome! If you are reading this, then that means you are part of Derpibooru’s staff. We appreciate your contributions to helping keep this site the amazing community that it is, and you have our deepest condolences.
As staff, you represent the site, so please do not go around breaking/flaunting the rules, antagonizing others, or doing anything else that may make the site look bad. Remember that site staff are not above the rules – they apply to everyone equally, and site staff are held to a higher standard as a staff member in violation of the rules can give the community some very wrong impressions.
You have the option of using your current, existing account for everything (casually browsing/using the site and moderating it), or having a second account dedicated to just performing staff related functions. Just remember that any account which has staff permissions will have a "ticker" under their name (Site Assistant, Site Moderator, Site Developer, etc), so if you choose the former option, be sure to distinguish when you are sharing your personal opinion vs making a statement on behalf of the site. We don’t want any misunderstandings.
We are pretty open about how the site works behind the scenes, both from a technical perspective and a policy perspective, but at the same time, there are things that we don’t want shared openly either. Therefore, please don’t share information about the site’s inner workings without verifying that it’s ok first.
While preferring staff-related duties, we ask that all staff be on IRC (irc.ponychat.net) and in the #derpibooru-mods channel. Additionally, any staff members ranked at "Moderator" or above should also be in the #derpibooru-admin channel. Sensitive information (IP addresses, emails, etc) may only be discussed in #derpibooru-admin for security reasons. IRC is generally not optional while performing staff duties, just to ensure that everything is done properly and everyone is on the same page.
Finally, please remember that there are no quotas or minimum time commitments to being site staff. You’re a volunteer who’s helping out, and we greatly appreciate that. If you need a day or two off, or just don’t feel like doing anything staff-related one day, don’t worry about it. All we ask is that if you’re planning on taking a longer break from staff duties (5+ days), please just let us know so we’re not in the dark wondering where you are. Likewise, real life always comes first – don’t let helping out here get in the way of other things you need to do in your life, and don’t let site matters stress you out. This is meant to be a hobby that we all do for fun, after all.
Every situation you’ll face on this site will be unique. These policies and guidelines are meant to be the baseline for how most situations should be handled. However, you should always use your best judgement when moderating the site, and if you feel like a specific situation should be handled differently than the norm, bring it up for discussion. Ultimately, we want to maintain a strong relationship with our community, which means that sometimes exceptions have to be made, and some things may have to be handled differently than they normally would.
Site Administrators: The Smiling Pony (The Frowning Pony); JoeyH3
Senior Moderators (Policy): The Lone Lampman; Archonix
Senior Moderator (Metadata): Nebulon (Princess Luna)
System Administrator: Arcaire
Featured Images Manager: Mildgyth
Site administrators are responsible for the overall management of the site, and have final say in all site matters. Any matters related to public relations, site staffing, site policy, or community advertisement should be directed to either or both administrators. Concerns related to Patreon, donations, legal issues or commercial advertising should be directed to The Smiling Pony in specific.
Senior moderators are longstanding staff members who are deeply familiar with the site’s culture, policy, and procedures, and therefore have final say in all moderation-related matters as well as "tie-breaking" authority, unless overruled by a site administrator (this is rare). Any unusual moderation situations, instances where multiple staff members cannot agree on a specific situation, or questions regarding moderation policies/procedures should be directed to a senior moderator.
The system administrator is responsible for maintaining the site’s technical infrastructure and site security. Any concerns about site security, site availability, or site reliability should be directed to him.
If you spot a user threatening to either kill or seriously injure themselves, immediately submit a report (if one does not already exist) and directly inform the site’s administrators via IRC.
Do not attempt to counsel the user or respond to the post. You may moderate any comments encouraging them to go through with their threat, but otherwise try to keep moderation to a minimum. If necessary, you may hard-delete such comments, but be sure to keep notes of what they said and who said them.
If the site is completely unavailable, extremely slow to respond, or appears to be exhibiting extremely unusual behavior, check with the other staff on IRC to verify the issue isn’t specific to you. If other staff agree that there appears to be a technical issue with the site, notify the system administrator. If he is unavailable, notify the admins and site developers.